Privacy Policy

Company Privacy Policy

We are committed to providing our clients with excellent service. Doing business with an Insurance Brokerage involves providing personal information, so the protection of such information is our highest priority.

Our brokerage and the insurance industry respect your right to privacy and uphold standards for safeguarding your personal information. As a result of federal legislation, we’ve further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your personal information.

Why do we collect personal information?

Whether you are a new or returning client, we need to collect some personal information to complete your application or renewal. The following are common purposes for which we collect your personal information:

Enable us to acquire or renew an insurance policy for you;
Assist you and assess your ongoing needs for insurance;
Assess your need for other products and offer them to you;
Ensure your information is accurate; and
Protect us both against error or fraud.

What is considered personal information?

Personal information is any information that identifies you as an individual client and relates specifically to you.

What personal information do we collect?

Depending on the purpose(s) for which we are collecting such information, we may ask you for the following:

Basic information such as your name, address, contact numbers, e-mail address, birthdate and marital status;
claims history;
credit and past payment records;
driver’s record;
property details, such as the value of your home and its contents;
medical information, such as any condition that may affect the operation of a vehicle;
employment information.

Where could we obtain this information from?

You;
Insurance Companies;
other insurance brokers or agents;
credit organizations;
motor vehicle and driver licensing authorities;
financial institutions;
medical professionals.

Who do we disclose your personal information to?

For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:

Insurance Companies;
other insurance brokers or agents;
credit organizations;
professionals working with us such as adjusters or lawyers;
financial institutions.

How do we protect your personal information?

In order to protect your personal information and right to privacy, we will:

Not collect, use or disclose your personal information for any purpose other than those that we identify to you.
Keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law.
Maintain your personal information accurately and completely.
Safeguard your personal information to the best of our ability.
Respond to any request you may make to access or correct the personal information we hold about you.
Obtain the appropriate consent from you for the collection, use or disclosure of your personal information.

Consent

We may obtain your express consent or we may determine that consent has been implied by the circumstances:

We may ask for your express consent in writing, in person or on the phone.
We may determine that by seeking insurance through our organization, your consent has been implied for us to deal with your personal information in a reasonable manner.
There are also legal exceptions that we will not need to obtain your consent. An example is an emergency situation or if it is necessary for your protection or ours.

You can control how we handle your personal information

We want you to know that you do have choices in this matter. You could refuse to allow us to obtain, use or share your personal information or you could also withdraw a previously given consent at any time. However, by doing that that, depending on the situation, you may be limiting or even preventing our ability to provide you with the product or service you desire. For example, if you do not allow us to obtain information about your driving record, it is unlikely that we will be able to provide you with auto insurance. We’ll be happy to discuss particular situations with you to help you with your decision.

Contact Information and Resources

We are committed to treating you with respect, courtesy and provide the highest level of service. Please contact our Privacy Officer by submitting the Contact form below:

Wish to access your personal information.
Wish to change your consent to the ways in which we may collect, use or disclose your personal information.
Have a complaint about privacy policies, or manner in which we’ve handled your personal information.
Have any other questions about our privacy policies, wish to obtain a copy of our Personal Information Policies & Procedures, or request additional information.

Website Privacy Policy

Introduction

We value the privacy of visitors to our website. This privacy policy is effective April 1, 2026; it summarizes what information we might collect from you, and what we will and will not do with it.

Please note that this privacy policy does not govern the collection and use of information by companies that Canadian Insurance Brokers Inc does not control, nor by individuals not employed or managed by Canadian Insurance Brokers Inc. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.

What we do with your personally identifiable information

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:

your name, company, email address, phone number, billing address, and shipping address
Canadian Insurance Brokers Inc user ID and password (if applicable)
any account-preference information you provide us
your computer’s domain name and IP address, indicating where your computer is located on the Internet
session data for your login session, so that our computer can ‘talk’ to yours while you are logged in

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

not sell or rent it to a third party without your permission although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;
take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;

Additionally, we will not use or disclose the information except:

as necessary to provide services or products you have ordered;
in other ways described in this privacy policy or to which you have otherwise consented;
in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
as required by law, for example, in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms of Service;
as necessary to protect the rights, safety, or property of , its users, or – others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.

Cookies

We use “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s).

External data storage sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Your privacy responsibilities

To help protect your privacy, be sure:

not to share your user ID or password with anyone else;
to log off our website (if applicable) when you are finished;
to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Notice to European Union users

Canadian Insurance Brokers Inc operations are located primarily in Canada. If you provide information to us, the information will be transferred out of the European Union (EU) to Canada. By providing personal information to us, you are consenting to its storage and use as described herein.

Information collected from children

You must be at least 13 years old to use this website and service(s). We do not knowingly collect information from children under 13.

Changes to this privacy policy

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Questions or comments?

If you have questions or comments about our privacy policy, please contact us by submitting the Contact form below.